Hotel Front Desk Manager

*JOB DESCRIPTION:* Tower 64 Motel & RV Park in Trinidad CO is looking for a Hotel Front Desk Manager to serve as our guests' first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Manager responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.
If you enjoy helping create a pleasant and memorable stay for our guests, we would like to meet you.
*RESPONSIBILITIES:* Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments *REQUIREMENTS:* Work experience as a Hotel Front Desk Manager, Receptionist or similar role Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Degree in hotel management is a plus Perform bookkeeping duties *BENEFITS:* Free Housing 4 day work week Job Type: Full-time Pay: $600.
00 per week Work setting: * In-person Work Location: In person