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Posted : Sunday, December 24, 2023 06:19 PM
*Position | *Branch Manager
*Classification | *Exempt, Full-Time
*Summary*
Oversee the efficient operation of the branch ensuring all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customer and staff.
The duties of the Branch Manager are contingent on the scope of the services that are offered at that facility.
The Branch Manager must be proficient to oversee the teller function, ATM balancing, night depository processing, Vault Service processing and customer service duties as well as a familiarity with personal banking products and services.
Although not primarily responsible for account opening administration, the Branch Manager will be available to assist the Personal Bankers/CustomerService Representatives during peak periods.
The Branch Manager must be knowledgeable of regulatory policy and compliance issues, as well as contribute to the bank’s success and profitability.
*Essential Functions * * Ensure the branch and vaults are opened and closed on a timely basis * Enforce dual control procedures at all times * Surprise audit teller drawers monthly * Ensure teller accuracy and provide on the spot coaching when necessary * Maintain monthly branch efficiency logs * Assist new tellers and universal/relationship bankers with training * Oversee teller duties and assist line with customer transactions during peak periods * Keep staff informed of pertinent changes in operational policy and procedures * Prepare teller performance appraisals and disciplinary actions as required * Ensure adequate branch coverage.
Schedule tellers for adequate coverage at all times * Perform pre-audits to insure ongoing adherence with compliance procedures * Maintain and test alarms and other security devices * Ensure proper maintenance of all alarms and other security devices are scheduled and completed * Keep educated on all deposit, business, and consumer loan products * Maintain adequate supplies at the facility * Balance and trouble shoot ATM/Debit Card concerns * Maintain proper teller and vault cash levels including ordering coin and currency * Report facility-building concerns to maintenance * Ensure excellent customer service skills are practiced by all the teller staff members * Meet with staff regarding branch security and safety issues * Facilitate meetings to disseminate operational information * Work closely with loan staff on onboarding of new or potential customers * Work closely with other departments on branch/customer related issues * Work with vendors and senior management on facility related issues *Competencies* * Comply with bank regulations; maintain above average performance in all areas of compliance * Effective/strong written and verbal communication skills * Ability to deliver a high level of responsiveness and “above average” customer service to external/internal customers * Strong Analytical Skills * Ability to interpret and apply government regulations * An understanding of the bank’s business * Principles and processes for providing customer and personal service * Structure and content of effective language including the meaning and spelling of words, rules of composition, and grammar * The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.
* Mathematical skills In-depth knowledge of all bank deposit products and policies * Basic knowledge of bank loan, trust, and investment center products * Ability to work in a fast-paced environment * Ability to work well under pressure * High degree of accuracy * Organizational skills * Microsoft Office products – working knowledge of Word, Excel, PowerPoint and Access * The ability to handle problems and situations and refer to management and HR when necessary * The ability to use logical reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to the problems * The ability to be aware of others’ reactions and respond appropriately * The ability to carry out detailed instructions * The ability to listen, interpret and to understand information and ideas presented through spoken words or sentences * Taking time to understand points being made, asking questions when appropriate and not interrupting at inappropriate times * The ability to communicate information and ideas orally and in writing so others will understand and will be influenced to modify behaviors * The ability to read and understand information and ideas presented in writing *Required Education and Experience * * Bachelor’s Degree * Five to eight years of banking or financial experience * Two or more years’ management experience.
*Other Duties* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change depending on qualifications.
Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Flexible spending account * Health insurance * Life insurance * Paid time off * Vision insurance Physical setting: * Office Schedule: * Monday to Friday Application Question(s): * Are you related to any current employees? Education: * High school or equivalent (Preferred) Experience: * Banking: 1 year (Preferred) * Management: 1 year (Preferred) Work Location: In person
The duties of the Branch Manager are contingent on the scope of the services that are offered at that facility.
The Branch Manager must be proficient to oversee the teller function, ATM balancing, night depository processing, Vault Service processing and customer service duties as well as a familiarity with personal banking products and services.
Although not primarily responsible for account opening administration, the Branch Manager will be available to assist the Personal Bankers/CustomerService Representatives during peak periods.
The Branch Manager must be knowledgeable of regulatory policy and compliance issues, as well as contribute to the bank’s success and profitability.
*Essential Functions * * Ensure the branch and vaults are opened and closed on a timely basis * Enforce dual control procedures at all times * Surprise audit teller drawers monthly * Ensure teller accuracy and provide on the spot coaching when necessary * Maintain monthly branch efficiency logs * Assist new tellers and universal/relationship bankers with training * Oversee teller duties and assist line with customer transactions during peak periods * Keep staff informed of pertinent changes in operational policy and procedures * Prepare teller performance appraisals and disciplinary actions as required * Ensure adequate branch coverage.
Schedule tellers for adequate coverage at all times * Perform pre-audits to insure ongoing adherence with compliance procedures * Maintain and test alarms and other security devices * Ensure proper maintenance of all alarms and other security devices are scheduled and completed * Keep educated on all deposit, business, and consumer loan products * Maintain adequate supplies at the facility * Balance and trouble shoot ATM/Debit Card concerns * Maintain proper teller and vault cash levels including ordering coin and currency * Report facility-building concerns to maintenance * Ensure excellent customer service skills are practiced by all the teller staff members * Meet with staff regarding branch security and safety issues * Facilitate meetings to disseminate operational information * Work closely with loan staff on onboarding of new or potential customers * Work closely with other departments on branch/customer related issues * Work with vendors and senior management on facility related issues *Competencies* * Comply with bank regulations; maintain above average performance in all areas of compliance * Effective/strong written and verbal communication skills * Ability to deliver a high level of responsiveness and “above average” customer service to external/internal customers * Strong Analytical Skills * Ability to interpret and apply government regulations * An understanding of the bank’s business * Principles and processes for providing customer and personal service * Structure and content of effective language including the meaning and spelling of words, rules of composition, and grammar * The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.
* Mathematical skills In-depth knowledge of all bank deposit products and policies * Basic knowledge of bank loan, trust, and investment center products * Ability to work in a fast-paced environment * Ability to work well under pressure * High degree of accuracy * Organizational skills * Microsoft Office products – working knowledge of Word, Excel, PowerPoint and Access * The ability to handle problems and situations and refer to management and HR when necessary * The ability to use logical reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to the problems * The ability to be aware of others’ reactions and respond appropriately * The ability to carry out detailed instructions * The ability to listen, interpret and to understand information and ideas presented through spoken words or sentences * Taking time to understand points being made, asking questions when appropriate and not interrupting at inappropriate times * The ability to communicate information and ideas orally and in writing so others will understand and will be influenced to modify behaviors * The ability to read and understand information and ideas presented in writing *Required Education and Experience * * Bachelor’s Degree * Five to eight years of banking or financial experience * Two or more years’ management experience.
*Other Duties* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change depending on qualifications.
Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Flexible spending account * Health insurance * Life insurance * Paid time off * Vision insurance Physical setting: * Office Schedule: * Monday to Friday Application Question(s): * Are you related to any current employees? Education: * High school or equivalent (Preferred) Experience: * Banking: 1 year (Preferred) * Management: 1 year (Preferred) Work Location: In person
• Phone : NA
• Location : 3 S Main St, Pecos, NM
• Post ID: 9004437022
