Overview:
We are seeking a highly organized and professional Front Desk Manager to join our team.
As the Front Desk Manager, you will be responsible for overseeing the daily operations of the front desk area and ensuring exceptional customer service.
This is a key role in our organization, as you will be the first point of contact for our guests.
Manages all duties of the front desk operation, including reservations and guest services.
Responsible for staff training, inter-department communications, and staff scheduling.
Maximizes revenue through cost control and proper front desk techniques.
Duties:
- Greet and welcome guests and visitors with a friendly and professional demeanor
- Answer phone calls, respond to inquiries, and provide information about our services
- Manage office supplies inventory and place orders when necessary
- Ensure that the front desk area is clean, organized, and presentable at all times
- Assist with administrative tasks such as filing, data entry, and document preparation
- Coordinate projects and tasks as assigned by management
- Maintain confidentiality of sensitive information
- Hires, trains, and disciplines staff.
Determines work procedures and prepares work schedules
to ensure the smooth operation of the front desk.
-Empowers front desk staff to successfully handle guest needs, special requests, and complaints.
Ensures all guest service issues are resolved prior to guests leaving the property.
-Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures.
-Performs other duties as assigned.
Requirements:
- Previous experience in a similar role, such as office management or receptionist
- Excellent communication skills, both verbal and written
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Proficient in using office software applications (e.
g.
, Microsoft Office Suite)
- Exceptional phone etiquette and customer service skills
We offer competitive compensation based on experience.
If you are a detail-oriented individual with excellent organizational skills and a passion for providing exceptional customer service, we would love to hear from you.
Please submit your resume along with a cover letter detailing your relevant experience.
Job Type: Full-time
Pay: $15.
00 - $17.
00 per hour
Benefits:
* Employee discount
* Paid time off
Schedule:
* 8 hour shift
* Evening shift
* Night shift
Ability to Relocate:
* Raton, NM 87740: Relocate before starting work (Required)
Work Location: In person
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