Summary:
The Starbucks Assistant Manager first and foremost is responsible for guest relations and satisfaction.
He/She supports the Starbucks Manager regarding all department duties such as ordering, merchandising, maintaining department conditions and training department clerks.
He/She is responsible for assisting the Manager in leading the efficient, effective, safe, legal and profitable operations of the Starbucks Department.
Key Responsibilities:
When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
Assist in interviewing, training, scheduling, performance and productivity of all Starbucks team members
Assists with communication of information distribution to entire Starbucks department.
Responsible for maintaining positive atmosphere, spirit and morale within the department.
Demonstrate effective leadership skills by managing time and delegation.
Support and execute company programs.
Contribute in executing and meeting financial goals.
Ensure quality and consistent product availability and solutions to our guests
Assist with safeguarding, controlling and monitoring all department assets, ensuring policies and procedures are implemented for control of assets
Practice safe work habits; maintain a high level of store cleanliness, organization, and a safe work environment; encourage team members to do the same
Ensure department systems and processes are utilized consistently and correctly
Collaborate with Department Manager for meetings with the department leadership team to effectively plan production and promotion goals
Assist with the coaching and development of team members as necessary in accordance with policies and procedures with support from Department Manager and Talent Management
Assists with coordinating the books and manuals to ensure they are kept updated
Assists with coordinating inventory process and reporting
Must be able to take care of all department issues in the event of the absence of the Department Manager, which would include ordering, delegating, multitasking, forecasting, prioritizing and merchandising
Ensure that Food Safety Procedures are adhered to
Learn and know recipes and proper product portioning
Demonstrate good conflict management skills
Performs other duties as requested or required by upper management
Key Requirements:
Must be 18 years of age or older
High School Diploma or equivalent
Minimum of 6 months of customer service experience
Ability to work and communicate with all levels of management and subordinates in a professional manner.
Ability to self-motivate, problem-solve and work with minimal supervision.
Must be able to lift up to 30 lbs.
and stand for long periods of time (up to 4 hours)
Be able to perform all other physical aspects of the job including bending, squatting, standing, lifting, climbing, pushing, pulling, and walking
Must possess technical skills to perform basic math and computer tasks (Word, Excel, and Email).
Ability to work at fast-paced, but efficient and controlled manner.
Must maintain a current Certified Food Safety Manager certification
Must be flexible to work various hours/shifts, including weekends and holidays.
Ability to accept supervisory coaching related to performance, work habits, and attitude
Ability to function as a team member and get along with others
This job description is intended to provide a high-level of general requirements for this position.
It is not a complete statement of duties, responsibilities or requirements.
Other duties not listed here may be assigned as necessary to ensure proper operations.
OUR MISSION
Ultimate Service Superior Performance Positive Impact
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