Scheduling CSR - Admitting

Overview: Responsible for providing customer service for patients in regard to scheduling appointments, referrals, messaging, and maintaining patient demographics.
Ensure callers receive service excellence when responding to telephone, written, Pres Online, E-Business, chat, and in person inquiries.
Make Presbyterian Espanola Hospital's story your story! Presbyterian Espanola Hospital is an acute-care hospital with a diverse team working together to offer a wide range of healthcare services, to serve a diverse population of patients to achieve their best health from beautiful Espanola Valley, Rio Arriba County, northern New Mexico, Santa Fe and Los Alamos.
Join a team committed to improving the health of our communities.
Type of Opportunity: Full Time FTE: 1 Exempt: No Work Schedule: Days Qualifications: High school or GED diploma plus one to three years office/business experience Responsibilities: Responsible for providing customer service for patients in regard to the triage of patients, scheduling appointments, referrals, messaging, and maintaining patient demographics.
Respond to incoming calls routed through skill-based technology to meet quality standards and performance measurements.
Is ready to take calls at the scheduled time, and spends the appropriate amount of time taking calls throughout their shift to resolve contacts on initial encounter.
Conducts outbound calls as required and meets established quality/quantity guidelines supporting PHS/PHP/PMG initiatives and/or programs.
Develop and maintain positive customer or partner relationships.
Acts as member/patient advocate in dealing with practitioners, employer groups, and brokers.
Maintains prescribed standards of quality in all research, customer and partner contacts/service functions and promotes customer satisfaction/loyalty through quality contact and timeliness of responses, achieves quality audit results as required.
Benefits: We offer more than the standard benefits! Presbyterian employees gain access to a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more! Learn more about our employee benefits: https://www.
phs.
org/careers/why-work-with-us/benefits Why work at Presbyterian? As an organization, we are committed to improving the health of our communities.
From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
For our employees, we offer a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more.
Presbyterian's story is really the story of the remarkable people who choose to work here.
The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875,000 New Mexicans.
About Presbyterian Healthcare Services Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve.
We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group.
Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
About Our Regional Delivery System Presbyterian's Regional Delivery System is a network of six hospitals and medical centers throughout rural New Mexico including locations in Clovis, Espanola, Ruidoso, Santa Fe, Socorro and Tucumcari.
Our regional facilities are home to more than 1,600 clinical and non-clinical employees who help make Presbyterian the state's largest private employer with nearly 14,000 statewide employees.
With a variety of services ranging from general surgery to pediatrics to heart and cancer care, our regional employees are proud to provide close-to-home care for their communities.
We are part of New Mexico's history - and committed to its future.
That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.
About New Mexico New Mexico continues to grow steadily in population and features a low cost-of living.
Varied landscapes bring filmmakers here from around the world to capture a slice of the natural beauty New Mexicans enjoy every day.
Our landscapes are as diverse as our culture - from mountains, forests, canyons, and lakes, to caverns, hot springs and sand dunes.
New Mexico offers endless recreational opportunities to explore and enjoy an active lifestyle.
Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky.
From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.
AA/EOE/VET/DISABLED.
PHS is a drug-free and tobacco-free employer with smoke free campuses.
Offer Disclaimer: The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
Compensation decisions are dependent upon the facts and circumstances of each offer.
Maximum Offer: USD $21.
90/Hr.